They billed my Charge card Business April 6, 2020 and I received the package April 25, 2020. I started using the package April 26, 2020 per the directions. I have utilized other whitening devices in oral offices and over the corner and all of them worked except they were not easy to use so I had an idea of what I ought to expect.
I knew something might not be right due to the fact that all whiteners had actually been able to lighten these stains. I began emailing the support personnel immediately May 8, 2020 and explained in information my issues. Each time I would email consumer assistance I would put on e-mail 5th Notice, sixth Notice and so on.
NO CUSTOMER SUPPORT so I emailed and text "I would like a refund duration". Today June 25, 2020 I got a call from a SNOW employee Nicolas who said this wasn't his job to call customers however believed, he would require time to call and see if he might assist.
There are wired and wireless devices he ask what I had, I stated, "I didn't see an option just the wired" He said, the wireless had the blue and red LED lights which activate the serum, the wired did not use both that's why mine wasn't working. I request a refund or exchange I was not approved either.
No requirement to make a return. Refund has actually been processed. Please allow 5-7 organization days for refund to be processed. A present and letter are being mailed to consumer and will be delivered within the next 3-4 business days. I thought long and hard on what problem to examine BBB's list in concerns to how the individual that contacted me from SNOW BIOLABS tried to spoken Bully me into tucking my tail and letting the issue go saying "you are the only person we know about that our item has actually not worked for them.
He was talking I was listening about I had the wired device which just had the blue LED so that's most likely why is wasn't working for me nevertheless the wired device has the blue and red LED lights that triggers the bleaching serum, that's what the Celebrities use. I lastly got to state my AD did not provide the cordless and no discusses how the wired you could plug in your phone and most ADS on Facebook shows the wired.
I do not know the price of the wireless and still do not. That's when he started getting Verbally Abusive AS IF MY WHOLE INTENT WAS TO FRAUD HIM! He was so off - I do not believe he even thought I was the one that he lied to, I was the one that had been SCAMMED in the very first location and I desired my Refund on Something That has been misrepresented and I did not get what they knew was a malfunctioning gadget.
00 each and after that amounted to the gift package for you as $ 20 some dollars. The presents indicate nothing to me what I request is for the Corporation to be familiar with the Bullying and the Verbal AssaultI got for waiting 3 months for my product, and after that practically 5 months for somebody like this person to bully and lie to me that I was the only person that Snow had actually not worked for and was verbally attacking since I request for a refund (which their return policy states you will be guaranteed or money back in thirty days!) or exchange my wired device to a cordless device, to see if the wireless work like he stated.
The bullying to try and make me think it was just my issue, pushing top of thatand being verbally Abusive when I request for a refund or an exchange (which is specified plainly you can return in 1 month) or 100% guaranteed or your cash back is specified in his Company Policy).
I dare this individual to call me from the Company imitating he was going to assist me however rather wastrying to scam me once again by stating "he didn't believe I might get a refund. I desire the Corporation of SNOW to be familiar with the tactics used in what ought to have been a basic refund deal went to bullying, lying and verbal abuse.
Thank you for your attention, **** ****** All matters have currently been addressed. Customer was fully refunded 26 JUNE 2020. Consumer kept system and presents. 06/22/2020I put an order nearly 6 weeks back and still no delivery and no reaction to 3 follow ups. This is not a low-cost item, putting the money out to get nothing or any reaction is not okay.
I live in San Diego, shipping from AZ must take no greater than two daysOrder has actually been pushed to the front of the line. We excuse the trouble triggered. At the moment we are experiencing a high volume of orders and questions and are doing our best to catch up and get to as lots of clients as possible.
06/22/2020I purchased a teeth whitening package on Might 21, 2020. It is now June 22 and I have actually not gotten any info about when my order may be shipped. I have emailed the business three times and have not gotten any reaction. The purchase verification email that I received from Snow specified that orders may be delayed 1-2 weeks due COVID-19, however did not supply an estimated shipping timeframe.
We apologize for the inconvenience triggered. At the minute we are experiencing a high volume of orders and questions and are doing our best to capture up and get to as numerous customers as possible. Order has been pushed to the front of the line to ship quickly. please describe tracking confirmation e-mail.