They billed my Charge card Company April 6, 2020 and I got the kit April 25, 2020. I began utilizing the set April 26, 2020 per the directions. I have utilized other bleaching gadgets in dental offices and over the corner and all of them worked other than they were not easy to use so I had an idea of what I must expect.
I understood something could not be right because all whiteners had actually been able to whiten these spots. I started emailing the assistance personnel immediately Might 8, 2020 and described in detail my issues. Each time I would email customer assistance I would place on e-mail 5th Notification, sixth Notification etc.
NO CUSTOMER SUPPORT so I emailed and text "I would like a refund duration". Today June 25, 2020 I got a call from a SNOW worker Nicolas who said this wasn't his task to call customers however believed, he would require time to call and see if he could help.
There are wired and cordless gadgets he ask what I had, I stated, "I didn't see an alternative just the wired" He said, the wireless had the blue and red LED lights which trigger the serum, the wired did not use both that's why my own wasn't working. I ask for a refund or exchange I was not granted either.
No requirement to make a return. Refund has actually been processed. Please enable 5-7 company days for refund to be processed. A gift and letter are being sent by mail to client and will be delivered within the next 3-4 service days. I believed long and hard on what grievance to examine BBB's list in concerns to how the individual that contacted me from SNOW BIOLABS attempted to verbal Bully me into tucking my tail and letting the problem go saying "you are the only individual we understand about that our product has actually not worked for them.
He was talking I was listening about I had actually the wired device and that only had the blue LED so that's probably why is wasn't working for me however the wired gadget has the blue and red LED lights that activates the lightening serum, that's what the Celebrities utilize. I lastly got to state my ADVERTISEMENT did not offer the cordless and no points out how the wired you might plug in your phone and most ADS on Facebook reveals the wired.
I do not know the price of the wireless and still do not. That's when he began getting Verbally Violent AS IF MY WHOLE INTENT WAS TO SCAM HIM! He was so off - I do not believe he even thought I was the one that he lied to, I was the one that had been SCAMMED in the very first place and I wanted my Cash back on Something That has actually been misrepresented and I did not receive what they understood was a faulty device.
00 each and after that amounted to the present bundle for you as $ 20 some dollars. The gifts mean absolutely nothing to me what I request is for the Corporation to be knowledgeable about the Bullying and the Verbal AssaultI got for waiting 3 months for my product, and then almost 5 months for somebody like this guy to bully and lie to me that I was the only person that Snow had actually not worked for and was verbally assaulting since I request for a refund (which their return policy states you will be guaranteed or money back in 30 days!) or exchange my wired device to a wireless device, to see if the cordless work like he stated.
The bullying to try and make me think it was just my issue, resting on top of thatand being verbally Abusive when I request a refund or an exchange (which is mentioned clearly you can return in one month) or 100% ensured or your cash back is specified in his Company Policy).
I dare this person to call me from the Business imitating he was going to help me however rather wastrying to rip-off me again by stating "he didn't think I might get a refund. I want the Corporation of SNOW to be familiar with the methods used in what should have been an easy refund transaction went to bullying, lying and spoken abuse.
Thank you for your attention, **** ****** All matters have actually currently been resolved. Client was fully refunded 26 JUNE 2020. Consumer kept system and presents. 06/22/2020I placed an order almost 6 weeks back and still no shipment and no reaction to 3 follow ups. This is not an inexpensive product, putting the money out to get absolutely nothing or any response is not okay.
I reside in San Diego, shipping from AZ need to take no greater than two daysOrder has actually been pressed to the front of the line. We excuse the trouble triggered. At the minute we are experiencing a high volume of orders and questions and are doing our finest to catch up and get to as many customers as possible.
06/22/2020I ordered a teeth whitening kit on Might 21, 2020. It is now June 22 and I have actually not gotten any info about when my order may be delivered. I have actually emailed the company three times and have not received any action. The purchase confirmation e-mail that I received from Snow specified that orders may be postponed 1-2 weeks due COVID-19, however did not offer an approximated shipping timeframe.
We excuse the inconvenience triggered. At the minute we are experiencing a high volume of orders and questions and are doing our finest to catch up and get to as lots of customers as possible. Order has actually been pushed to the front of the line to ship quickly. please describe tracking verification e-mail.