They billed my Credit Card Company April 6, 2020 and I got the set April 25, 2020. I began using the kit April 26, 2020 per the instructions. I have used other bleaching gadgets in dental offices and over the corner and all of them worked except they were not user friendly so I had a concept of what I ought to anticipate.
I knew something might not be right because all whiteners had been able to bleach these discolorations. I started emailing the support personnel right away May 8, 2020 and described in detail my concerns. Each time I would email client assistance I would put on email 5th Notice, sixth Notification and so on.
NO CUSTOMER SERVICE so I emailed and text "I would like a refund period". Today June 25, 2020 I got a call from a SNOW employee Nicolas who stated this wasn't his job to call consumers however believed, he would require time to call and see if he could help.
There are wired and wireless devices he ask what I had, I stated, "I didn't see an option just the wired" He stated, the wireless had the blue and red LED lights which trigger the serum, the wired did not use both that's why mine wasn't working. I request for a refund or exchange I was not approved either.
No need to make a return. Refund has been processed. Please permit 5-7 company days for refund to be processed. A present and letter are being sent by mail to customer and will be provided within the next 3-4 business days. I believed long and hard on what problem to inspect on BBB's list in regards to how the person that called me from SNOW BIOLABS attempted to verbal Bully me into tucking my tail and letting the problem go stating "you are the only person we know about that our product has not worked for them.
He was talking I was listening about I had actually the wired device and that only had the blue LED so that's probably why is wasn't working for me however the wired device has the blue and red LED lights that triggers the bleaching serum, that's what the Celebrities use. I lastly got to say my ADVERTISEMENT did not offer the cordless and no mentions how the wired you could plug in your phone and most ADS on Facebook shows the wired.
I do not understand the rate of the cordless and still do not. That's when he began getting Verbally Abusive AS IF MY WHOLE INTENT WAS TO RIP-OFF HIM! He was so off - I do not believe he even believed I was the one that he lied to, I was the one that had actually been SCAMMED in the very first location and I wanted my Cash back on Something That has been misrepresented and I did not get what they understood was a defective gadget.
00 each and after that totaled the present bundle for you as $ 20 some dollars. The gifts mean absolutely nothing to me what I ask for is for the Corporation to be familiar with the Bullying and the Verbal AssaultI got for waiting 3 months for my product, and then almost 5 months for someone like this man to bully and lie to me that I was the only person that Snow had actually not worked for and was verbally assaulting because I ask for a refund (which their return policy states you will be ensured or refund in 1 month!) or exchange my wired gadget to a cordless device, to see if the cordless work like he said.
The bullying to try and make me think it was simply my issue, resting on top of thatand being verbally Abusive when I ask for a refund or an exchange (which is stated clearly you can return in 1 month) or 100% guaranteed or your cash back is mentioned in his Company Policy).
I attempt this person to call me from the Business acting like he was going to help me however rather wastrying to rip-off me again by saying "he didn't believe I might get a refund. I desire the Corporation of SNOW to be aware of the methods utilized in what need to have been a basic refund transaction went to bullying, lying and verbal abuse.
Thank you for your attention, **** ****** All matters have actually currently been resolved. Customer was completely refunded 26 JUNE 2020. Customer kept system and gifts. 06/22/2020I put an order practically 6 weeks ago and still no delivery and no response to 3 follow ups. This is not an inexpensive item, putting the money out to get nothing or any action is not ok.
I live in San Diego, shipping from AZ should take no more than 2 daysOrder has actually been pressed to the front of the line. We ask forgiveness for the trouble triggered. At the minute we are experiencing a high volume of orders and queries and are doing our finest to catch up and get to as numerous consumers as possible.
06/22/2020I ordered a teeth whitening kit on May 21, 2020. It is now June 22 and I have actually not gotten any info about when my order might be shipped. I have emailed the company 3 times and have not received any response. The purchase confirmation email that I received from Snow stated that orders may be postponed 1-2 weeks due COVID-19, but did not provide an approximated shipping timeframe.
We say sorry for the hassle triggered. At the moment we are experiencing a high volume of orders and queries and are doing our finest to capture up and get to as lots of customers as possible. Order has been pushed to the front of the line to ship soon. please refer to tracking confirmation e-mail.