They billed my Credit Card Business April 6, 2020 and I received the kit April 25, 2020. I began utilizing the kit April 26, 2020 per the directions. I have used other bleaching gadgets in oral workplaces and over the corner and all of them worked other than they were not user friendly so I had an idea of what I must anticipate.
I understood something could not be right due to the fact that all whiteners had actually been able to lighten these discolorations. I started emailing the support personnel right away May 8, 2020 and described in information my concerns. Each time I would email client support I would put on email 5th Notification, sixth Notification etc.
NO CUSTOMER SERVICE so I emailed and text "I would like a refund duration". Today June 25, 2020 I got a call from a SNOW employee Nicolas who stated this wasn't his task to call consumers but thought, he would require time to call and see if he could help.
There are wired and wireless gadgets he ask what I had, I said, "I didn't see an option simply the wired" He said, the wireless had the blue and red LED lights which activate the serum, the wired did not use both that's why my own wasn't working. I request for a refund or exchange I was not given either.
No need to make a return. Refund has been processed. Please allow 5-7 organization days for refund to be processed. A gift and letter are being sent by mail to customer and will be provided within the next 3-4 service days. I thought long and hard on what grievance to examine BBB's checklist in regards to how the person that contacted me from SNOW BIOLABS attempted to spoken Bully me into tucking my tail and letting the issue go saying "you are the only person we understand about that our item has not worked for them.
He was talking I was listening about I had the wired gadget which only had the blue LED so that's probably why is wasn't working for me nevertheless the wired device has the blue and red LED lights that activates the whitening serum, that's what the Celebrities utilize. I finally got to state my AD did not offer the wireless and no mentions how the wired you might plug in your phone and most ADS on Facebook shows the wired.
I don't know the rate of the wireless and still don't. That's when he began getting Verbally Violent AS IF MY WHOLE INTENT WAS TO FRAUD HIM! He was so off - I do not believe he even thought I was the one that he lied to, I was the one that had been SCAMMED in the first location and I desired my Refund on Something That has actually been misrepresented and I did not receive what they knew was a malfunctioning device.
00 each and then totaled the present bundle for you as $ 20 some dollars. The presents mean absolutely nothing to me what I request for is for the Corporation to be knowledgeable about the Bullying and the Verbal AssaultI got for waiting 3 months for my item, and after that almost 5 months for somebody like this guy to bully and lie to me that I was the only individual that Snow had not worked for and was verbally attacking because I ask for a refund (which their return policy states you will be ensured or refund in 1 month!) or exchange my wired device to a wireless device, to see if the cordless work like he said.
The bullying to try and make me think it was just my problem, pushing top of thatand being verbally Violent when I ask for a refund or an exchange (which is specified clearly you can return in one month) or 100% ensured or your refund is mentioned in his Business Policy).
I dare this person to call me from the Business acting like he was going to assist me however rather wastrying to fraud me again by stating "he didn't think I might get a refund. I desire the Corporation of SNOW to be familiar with the methods used in what must have been a basic refund deal went to bullying, lying and verbal abuse.
Thank you for your attention, **** ****** All matters have already been dealt with. Consumer was completely refunded 26 JUNE 2020. Client kept system and presents. 06/22/2020I put an order almost 6 weeks back and still no shipment and no response to 3 follow ups. This is not a cheap product, putting the money out to get nothing or any action is not ok.
I reside in San Diego, shipping from AZ ought to take no greater than two daysOrder has actually been pushed to the front of the line. We excuse the hassle caused. At the minute we are experiencing a high volume of orders and inquiries and are doing our finest to catch up and get to as numerous consumers as possible.
06/22/2020I purchased a teeth whitening package on Might 21, 2020. It is now June 22 and I have not gotten any info about when my order may be shipped. I have emailed the business 3 times and have not received any response. The purchase confirmation email that I received from Snow mentioned that orders may be delayed 1-2 weeks due COVID-19, but did not provide an approximated shipping timeframe.
We ask forgiveness for the trouble triggered. At the minute we are experiencing a high volume of orders and inquiries and are doing our best to capture up and get to as numerous consumers as possible. Order has actually been pressed to the front of the line to ship out quickly. please describe tracking verification e-mail.