They billed my Credit Card Company April 6, 2020 and I received the set April 25, 2020. I began using the set April 26, 2020 per the instructions. I have actually used other whitening devices in oral workplaces and over the corner and all of them worked except they were not user friendly so I had an idea of what I should anticipate.
I understood something might not be right due to the fact that all whiteners had actually had the ability to whiten these discolorations. I started emailing the assistance personnel right now May 8, 2020 and described in detail my issues. Each time I would email consumer support I would put on e-mail 5th Notification, 6th Notice etc.
NO CUSTOMER SUPPORT so I emailed and text "I would like a refund period". Today June 25, 2020 I got a call from a SNOW staff member Nicolas who said this wasn't his task to call consumers but thought, he would take some time to call and see if he could help.
There are wired and cordless devices he ask what I had, I said, "I didn't see an alternative just the wired" He said, the wireless had the blue and red LED lights which trigger the serum, the wired did not offer both that's why my own wasn't working. I request for a refund or exchange I was not given either.
No need to make a return. Refund has actually been processed. Please allow 5-7 business days for refund to be processed. A present and letter are being mailed to customer and will be provided within the next 3-4 business days. I believed long and hard on what problem to examine on BBB's list in regards to how the person that called me from SNOW BIOLABS tried to spoken Bully me into tucking my tail and letting the issue go saying "you are the only person we understand about that our item has not worked for them.
He was talking I was listening about I had the wired device which just had the blue LED so that's probably why is wasn't working for me however the wired device has the blue and red LED lights that triggers the whitening serum, that's what the Celebrities use. I finally got to say my ADVERTISEMENT did not use the wireless and no discusses how the wired you might plug in your phone and most ADS on Facebook shows the wired.
I do not know the price of the cordless and still don't. That's when he began getting Verbally Abusive AS IF MY WHOLE INTENT WAS TO FRAUD HIM! He was so off - I don't believe he even thought I was the one that he lied to, I was the one that had actually been SCAMMED in the first location and I wanted my Refund on Something That has actually been misrepresented and I did not receive what they understood was a faulty device.
00 each and then totaled the gift package for you as $ 20 some dollars. The gifts indicate absolutely nothing to me what I ask for is for the Corporation to be conscious of the Bullying and the Verbal AssaultI got for waiting 3 months for my item, and after that practically 5 months for someone like this man to bully and lie to me that I was the only individual that Snow had not worked for and was verbally assaulting due to the fact that I ask for a refund (which their return policy states you will be guaranteed or refund in thirty days!) or exchange my wired gadget to a cordless gadget, to see if the cordless work like he said.
The bullying to attempt and make me think it was simply my issue, lying on top of thatand being verbally Violent when I request a refund or an exchange (which is stated plainly you can return in one month) or 100% ensured or your cash back is stated in his Company Policy).
I attempt this individual to call me from the Business acting like he was going to help me however rather wastrying to scam me once again by stating "he didn't think I could get a refund. I desire the Corporation of SNOW to be aware of the strategies used in what ought to have been a basic refund deal went to bullying, lying and verbal abuse.
Thank you for your attention, **** ****** All matters have actually already been resolved. Consumer was completely refunded 26 JUNE 2020. Client kept system and gifts. 06/22/2020I placed an order almost 6 weeks earlier and still no shipment and no reaction to three follow ups. This is not a low-cost product, putting the cash out to get nothing or any reaction is not ok.
I live in San Diego, shipping from AZ should take no greater than two daysOrder has been pushed to the front of the line. We excuse the hassle caused. At the moment we are experiencing a high volume of orders and inquiries and are doing our best to capture up and get to as many consumers as possible.
06/22/2020I bought a teeth whitening package on May 21, 2020. It is now June 22 and I have not gotten any information about when my order might be delivered. I have actually emailed the business three times and have actually not gotten any response. The purchase confirmation email that I received from Snow stated that orders may be postponed 1-2 weeks due COVID-19, however did not supply an estimated shipping timeframe.
We ask forgiveness for the inconvenience caused. At the minute we are experiencing a high volume of orders and queries and are doing our finest to catch up and get to as numerous customers as possible. Order has been pushed to the front of the line to ship soon. please describe tracking verification e-mail.