They billed my Credit Card Company April 6, 2020 and I received the kit April 25, 2020. I began using the set April 26, 2020 per the directions. I have used other whitening devices in dental offices and over the corner and all of them worked other than they were not easy to use so I had an idea of what I need to anticipate.
I knew something might not be right due to the fact that all whiteners had been able to bleach these spots. I began emailing the assistance staff right now May 8, 2020 and discussed in information my concerns. Each time I would email consumer support I would put on email 5th Notification, sixth Notification etc.
NO CLIENT SERVICE so I emailed and text "I would like a refund period". Today June 25, 2020 I got a call from a SNOW staff member Nicolas who said this wasn't his task to call customers however believed, he would take time to call and see if he might assist.
There are wired and cordless devices he ask what I had, I stated, "I didn't see an option just the wired" He stated, the wireless had the blue and red LED lights which activate the serum, the wired did not offer both that's why mine wasn't working. I request for a refund or exchange I was not granted either.
No requirement to make a return. Refund has been processed. Please enable 5-7 company days for refund to be processed. A gift and letter are being sent by mail to client and will be provided within the next 3-4 business days. I believed long and hard on what grievance to examine on BBB's checklist in regards to how the person that called me from SNOW BIOLABS tried to spoken Bully me into tucking my tail and letting the problem go stating "you are the only individual we understand about that our item has not worked for them.
He was talking I was listening about I had the wired device and that only had the blue LED so that's most likely why is wasn't working for me nevertheless the wired device has the blue and red LED lights that triggers the bleaching serum, that's what the Celebrities use. I finally got to say my AD did not use the wireless and no discusses how the wired you might plug in your phone and most ADS on Facebook reveals the wired.
I don't understand the price of the wireless and still don't. That's when he started getting Verbally Violent AS IF MY WHOLE INTENT WAS TO RIP-OFF HIM! He was so off - I do not think he even believed I was the one that he lied to, I was the one that had actually been SCAMMED in the first place and I desired my Money back on Something That has been misrepresented and I did not get what they understood was a defective device.
00 each and after that totaled the present bundle for you as $ 20 some dollars. The gifts imply absolutely nothing to me what I ask for is for the Corporation to be knowledgeable about the Bullying and the Verbal AssaultI got for waiting 3 months for my item, and then nearly 5 months for someone like this guy to bully and lie to me that I was the only individual that Snow had not worked for and was verbally attacking since I ask for a refund (which their return policy states you will be guaranteed or money back in 1 month!) or exchange my wired device to a cordless gadget, to see if the wireless work like he said.
The bullying to try and make me think it was simply my problem, pushing top of thatand being verbally Violent when I request for a refund or an exchange (which is specified clearly you can return in 1 month) or 100% guaranteed or your refund is mentioned in his Business Policy).
I dare this individual to call me from the Business acting like he was going to help me however rather wastrying to scam me once again by saying "he didn't think I might get a refund. I desire the Corporation of SNOW to be knowledgeable about the tactics utilized in what ought to have been an easy refund deal went to bullying, lying and spoken abuse.
Thank you for your attention, **** ****** All matters have currently been addressed. Consumer was completely reimbursed 26 JUNE 2020. Client kept system and gifts. 06/22/2020I positioned an order nearly 6 weeks back and still no shipment and no response to three follow ups. This is not a cheap item, putting the money out to get nothing or any action is not okay.
I reside in San Diego, shipping from AZ must take no greater than 2 daysOrder has actually been pressed to the front of the line. We excuse the hassle caused. At the minute we are experiencing a high volume of orders and queries and are doing our finest to catch up and get to as lots of customers as possible.
06/22/2020I bought a teeth whitening package on Might 21, 2020. It is now June 22 and I have not gotten any information about when my order may be shipped. I have actually emailed the business 3 times and have actually not gotten any reaction. The purchase verification e-mail that I got from Snow specified that orders might be postponed 1-2 weeks due COVID-19, however did not supply an estimated shipping timeframe.
We excuse the inconvenience caused. At the moment we are experiencing a high volume of orders and queries and are doing our finest to capture up and get to as many clients as possible. Order has been pushed to the front of the line to deliver out quickly. please refer to tracking verification email.