They billed my Charge card Business April 6, 2020 and I got the kit April 25, 2020. I began using the kit April 26, 2020 per the directions. I have actually utilized other lightening gadgets in dental offices and over the corner and all of them worked other than they were not user friendly so I had an idea of what I must anticipate.
I knew something might not be right because all whiteners had been able to lighten these stains. I began emailing the support personnel immediately May 8, 2020 and described in information my concerns. Each time I would email client support I would put on e-mail 5th Notification, sixth Notification etc.
NO CUSTOMER SUPPORT so I emailed and text "I would like a refund period". Today June 25, 2020 I got a call from a SNOW employee Nicolas who said this wasn't his task to call consumers but believed, he would take some time to call and see if he could assist.
There are wired and wireless devices he ask what I had, I said, "I didn't see a choice just the wired" He said, the wireless had the blue and red LED lights which trigger the serum, the wired did not offer both that's why mine wasn't working. I request a refund or exchange I was not approved either.
No need to make a return. Refund has actually been processed. Please permit 5-7 business days for refund to be processed. A present and letter are being mailed to customer and will be delivered within the next 3-4 company days. I thought long and hard on what complaint to examine BBB's list in concerns to how the person that called me from SNOW BIOLABS tried to spoken Bully me into tucking my tail and letting the problem go saying "you are the only person we know about that our product has not worked for them.
He was talking I was listening about I had the wired device and that just had the blue LED so that's most likely why is wasn't working for me however the wired device has the blue and red LED lights that activates the whitening serum, that's what the Celebrities use. I finally got to state my AD did not offer the cordless and no discusses how the wired you might plug in your phone and most ADS on Facebook shows the wired.
I do not understand the price of the cordless and still do not. That's when he began getting Verbally Violent AS IF MY WHOLE INTENT WAS TO RIP-OFF HIM! He was so off - I don't believe he even thought I was the one that he lied to, I was the one that had been SCAMMED in the very first location and I desired my Money back on Something That has been misrepresented and I did not receive what they understood was a defective gadget.
00 each and then amounted to the present plan for you as $ 20 some dollars. The presents imply absolutely nothing to me what I ask for is for the Corporation to be knowledgeable about the Bullying and the Verbal AssaultI got for waiting 3 months for my product, and then practically 5 months for somebody like this guy to bully and lie to me that I was the only person that Snow had actually not worked for and was verbally assaulting due to the fact that I ask for a refund (which their return policy states you will be guaranteed or refund in one month!) or exchange my wired gadget to a cordless device, to see if the cordless work like he said.
The bullying to attempt and make me think it was simply my issue, lying on top of thatand being verbally Violent when I request for a refund or an exchange (which is mentioned clearly you can return in 1 month) or 100% guaranteed or your cash back is specified in his Business Policy).
I attempt this person to call me from the Business acting like he was going to assist me however rather wastrying to scam me once again by stating "he didn't believe I might get a refund. I want the Corporation of SNOW to be conscious of the strategies used in what ought to have been an easy refund transaction went to bullying, lying and spoken abuse.
Thank you for your attention, **** ****** All matters have actually currently been dealt with. Customer was completely reimbursed 26 JUNE 2020. Client kept system and gifts. 06/22/2020I put an order almost 6 weeks back and still no shipment and no response to three follow ups. This is not an inexpensive item, putting the money out to get nothing or any response is not okay.
I reside in San Diego, shipping from AZ ought to take no more than 2 daysOrder has been pressed to the front of the line. We excuse the hassle caused. At the moment we are experiencing a high volume of orders and queries and are doing our best to catch up and get to as lots of clients as possible.
06/22/2020I bought a teeth whitening kit on Might 21, 2020. It is now June 22 and I have not received any info about when my order may be delivered. I have actually emailed the company 3 times and have actually not received any response. The purchase verification e-mail that I received from Snow mentioned that orders may be delayed 1-2 weeks due COVID-19, but did not supply an estimated shipping timeframe.
We apologize for the inconvenience triggered. At the minute we are experiencing a high volume of orders and questions and are doing our finest to capture up and get to as numerous clients as possible. Order has actually been pressed to the front of the line to deliver out quickly. please refer to tracking verification e-mail.