They billed my Credit Card Business April 6, 2020 and I received the kit April 25, 2020. I started utilizing the package April 26, 2020 per the instructions. I have actually utilized other lightening devices in dental workplaces and over the corner and all of them worked except they were not user friendly so I had a concept of what I ought to anticipate.
I understood something could not be right because all whiteners had actually had the ability to lighten these stains. I started emailing the assistance personnel right away Might 8, 2020 and explained in detail my concerns. Each time I would email consumer assistance I would place on email 5th Notice, sixth Notification etc.
NO CLIENT SERVICE so I emailed and text "I would like a refund period". Today June 25, 2020 I got a call from a SNOW staff member Nicolas who said this wasn't his task to call clients however thought, he would take some time to call and see if he might assist.
There are wired and wireless gadgets he ask what I had, I stated, "I didn't see an option simply the wired" He said, the wireless had the blue and red LED lights which trigger the serum, the wired did not offer both that's why mine wasn't working. I ask for a refund or exchange I was not given either.
No need to make a return. Refund has actually been processed. Please permit 5-7 service days for refund to be processed. A present and letter are being mailed to consumer and will be delivered within the next 3-4 business days. I believed long and hard on what problem to examine BBB's list in concerns to how the person that contacted me from SNOW BIOLABS tried to spoken Bully me into tucking my tail and letting the issue go saying "you are the only person we understand about that our product has actually not worked for them.
He was talking I was listening about I had actually the wired device which only had the blue LED so that's most likely why is wasn't working for me nevertheless the wired device has the blue and red LED lights that activates the whitening serum, that's what the Celebrities use. I finally got to state my AD did not offer the wireless and no mentions how the wired you could plug in your phone and most ADS on Facebook reveals the wired.
I don't understand the price of the cordless and still do not. That's when he started getting Verbally Abusive AS IF MY WHOLE INTENT WAS TO FRAUD HIM! He was so off - I do not believe he even thought I was the one that he lied to, I was the one that had actually been SCAMMED in the first location and I wanted my Cash back on Something That has actually been misrepresented and I did not get what they understood was a defective device.
00 each and after that totaled the gift plan for you as $ 20 some dollars. The gifts suggest nothing to me what I ask for is for the Corporation to be knowledgeable about the Bullying and the Verbal AssaultI got for waiting 3 months for my product, and then practically 5 months for someone like this guy to bully and lie to me that I was the only person that Snow had actually not worked for and was verbally assaulting due to the fact that I request for a refund (which their return policy states you will be guaranteed or cash back in 30 days!) or exchange my wired device to a wireless gadget, to see if the cordless work like he said.
The bullying to try and make me think it was simply my problem, pushing top of thatand being verbally Violent when I request a refund or an exchange (which is mentioned clearly you can return in one month) or 100% guaranteed or your cash back is specified in his Business Policy).
I attempt this person to call me from the Business imitating he was going to assist me however instead wastrying to fraud me again by stating "he didn't believe I might get a refund. I desire the Corporation of SNOW to be aware of the techniques used in what need to have been a simple refund deal went to bullying, lying and spoken abuse.
Thank you for your attention, **** ****** All matters have actually currently been resolved. Client was completely reimbursed 26 JUNE 2020. Consumer kept system and gifts. 06/22/2020I put an order almost 6 weeks ago and still no shipment and no response to three follow ups. This is not an inexpensive product, putting the money out to get nothing or any reaction is not okay.
I reside in San Diego, shipping from AZ must take no more than two daysOrder has been pressed to the front of the line. We excuse the inconvenience triggered. At the moment we are experiencing a high volume of orders and inquiries and are doing our best to capture up and get to as lots of customers as possible.
06/22/2020I ordered a teeth whitening set on Might 21, 2020. It is now June 22 and I have actually not gotten any info about when my order may be delivered. I have actually emailed the company 3 times and have not received any action. The purchase verification e-mail that I received from Snow mentioned that orders may be delayed 1-2 weeks due COVID-19, however did not offer an estimated shipping timeframe.
We ask forgiveness for the hassle caused. At the moment we are experiencing a high volume of orders and queries and are doing our best to capture up and get to as lots of clients as possible. Order has been pushed to the front of the line to deliver out quickly. please describe tracking verification email.