They billed my Credit Card Business April 6, 2020 and I received the package April 25, 2020. I started utilizing the kit April 26, 2020 per the instructions. I have actually used other lightening devices in dental offices and over the corner and all of them worked other than they were not user friendly so I had an idea of what I should anticipate.
I knew something could not be right because all whiteners had been able to lighten these discolorations. I began emailing the support personnel right now Might 8, 2020 and described in detail my concerns. Each time I would email consumer support I would place on email 5th Notice, sixth Notice etc.
NO CUSTOMER CARE so I emailed and text "I would like a refund duration". Today June 25, 2020 I got a call from a SNOW worker Nicolas who stated this wasn't his task to call consumers but thought, he would take time to call and see if he might help.
There are wired and cordless devices he ask what I had, I said, "I didn't see an option just the wired" He said, the wireless had the blue and red LED lights which activate the serum, the wired did not use both that's why my own wasn't working. I request for a refund or exchange I was not approved either.
No need to make a return. Refund has been processed. Please allow 5-7 company days for refund to be processed. A gift and letter are being mailed to customer and will be provided within the next 3-4 service days. I believed long and hard on what complaint to examine BBB's list in concerns to how the person that contacted me from SNOW BIOLABS attempted to verbal Bully me into tucking my tail and letting the problem go saying "you are the only individual we understand about that our product has not worked for them.
He was talking I was listening about I had actually the wired gadget which only had the blue LED so that's probably why is wasn't working for me nevertheless the wired gadget has the blue and red LED lights that activates the bleaching serum, that's what the Celebrities utilize. I lastly got to say my ADVERTISEMENT did not provide the wireless and no mentions how the wired you could plug in your phone and most ADS on Facebook reveals the wired.
I do not know the price of the wireless and still don't. That's when he started getting Verbally Abusive AS IF MY WHOLE INTENT WAS TO SCAM HIM! He was so off - I do not believe he even thought I was the one that he lied to, I was the one that had been SCAMMED in the first place and I desired my Cash back on Something That has been misrepresented and I did not get what they knew was a malfunctioning gadget.
00 each and then amounted to the present bundle for you as $ 20 some dollars. The gifts suggest absolutely nothing to me what I request is for the Corporation to be knowledgeable about the Bullying and the Verbal AssaultI got for waiting 3 months for my item, and then nearly 5 months for someone like this guy to bully and lie to me that I was the only individual that Snow had not worked for and was verbally assaulting due to the fact that I ask for a refund (which their return policy states you will be guaranteed or cash back in 30 days!) or exchange my wired gadget to a wireless gadget, to see if the cordless work like he said.
The bullying to attempt and make me think it was simply my issue, lying on top of thatand being verbally Violent when I request a refund or an exchange (which is stated plainly you can return in one month) or 100% ensured or your cash back is specified in his Company Policy).
I dare this individual to call me from the Business imitating he was going to assist me but instead wastrying to fraud me once again by stating "he didn't believe I might get a refund. I want the Corporation of SNOW to be mindful of the methods utilized in what ought to have been an easy refund deal went to bullying, lying and verbal abuse.
Thank you for your attention, **** ****** All matters have currently been attended to. Consumer was fully reimbursed 26 JUNE 2020. Customer kept system and gifts. 06/22/2020I placed an order nearly 6 weeks earlier and still no delivery and no response to three follow ups. This is not an inexpensive item, putting the cash out to get absolutely nothing or any response is not okay.
I reside in San Diego, shipping from AZ need to take no greater than 2 daysOrder has actually been pressed to the front of the line. We excuse the trouble caused. At the moment we are experiencing a high volume of orders and queries and are doing our finest to capture up and get to as many customers as possible.
06/22/2020I ordered a teeth whitening set on May 21, 2020. It is now June 22 and I have not received any information about when my order might be shipped. I have emailed the company three times and have not gotten any reaction. The purchase confirmation email that I got from Snow mentioned that orders might be postponed 1-2 weeks due COVID-19, but did not provide an estimated shipping timeframe.
We apologize for the trouble triggered. At the minute we are experiencing a high volume of orders and questions and are doing our best to catch up and get to as many customers as possible. Order has actually been pressed to the front of the line to ship soon. please describe tracking confirmation email.