They billed my Charge card Business April 6, 2020 and I received the set April 25, 2020. I began using the package April 26, 2020 per the instructions. I have used other bleaching devices in oral offices and over the corner and all of them worked except they were not user friendly so I had an idea of what I should anticipate.
I knew something could not be right due to the fact that all whiteners had actually had the ability to whiten these stains. I began emailing the support personnel right away May 8, 2020 and discussed in detail my concerns. Each time I would email consumer support I would place on e-mail 5th Notice, 6th Notification and so on.
NO CUSTOMER SUPPORT so I emailed and text "I would like a refund period". Today June 25, 2020 I got a call from a SNOW worker Nicolas who said this wasn't his task to call customers however believed, he would require time to call and see if he might help.
There are wired and wireless devices he ask what I had, I stated, "I didn't see an option just the wired" He said, the wireless had the blue and red LED lights which trigger the serum, the wired did not offer both that's why mine wasn't working. I ask for a refund or exchange I was not approved either.
No requirement to make a return. Refund has been processed. Please enable 5-7 organization days for refund to be processed. A gift and letter are being mailed to client and will be delivered within the next 3-4 service days. I thought long and hard on what grievance to check on BBB's checklist in regards to how the person that called me from SNOW BIOLABS tried to spoken Bully me into tucking my tail and letting the problem go stating "you are the only individual we understand about that our product has not worked for them.
He was talking I was listening about I had the wired gadget and that only had the blue LED so that's probably why is wasn't working for me however the wired gadget has the blue and red LED lights that activates the whitening serum, that's what the Celebrities utilize. I finally got to say my AD did not offer the wireless and no mentions how the wired you could plug in your phone and most ADS on Facebook shows the wired.
I don't know the cost of the cordless and still don't. That's when he started getting Verbally Abusive AS IF MY WHOLE INTENT WAS TO RIP-OFF HIM! He was so off - I don't believe he even thought I was the one that he lied to, I was the one that had actually been SCAMMED in the very first location and I wanted my Cash back on Something That has actually been misrepresented and I did not receive what they understood was a malfunctioning device.
00 each and then amounted to the present bundle for you as $ 20 some dollars. The gifts indicate absolutely nothing to me what I ask for is for the Corporation to be familiar with the Bullying and the Verbal AssaultI got for waiting 3 months for my item, and after that nearly 5 months for someone like this man to bully and lie to me that I was the only individual that Snow had not worked for and was verbally attacking because I ask for a refund (which their return policy states you will be guaranteed or refund in thirty days!) or exchange my wired gadget to a wireless gadget, to see if the wireless work like he said.
The bullying to attempt and make me think it was just my issue, resting on top of thatand being verbally Violent when I ask for a refund or an exchange (which is mentioned clearly you can return in 30 days) or 100% guaranteed or your cash back is specified in his Company Policy).
I dare this person to call me from the Business acting like he was going to assist me however rather wastrying to rip-off me again by saying "he didn't believe I might get a refund. I want the Corporation of SNOW to be conscious of the methods utilized in what should have been an easy refund deal went to bullying, lying and verbal abuse.
Thank you for your attention, **** ****** All matters have already been attended to. Client was totally reimbursed 26 JUNE 2020. Consumer kept system and presents. 06/22/2020I put an order practically 6 weeks earlier and still no shipment and no reaction to three follow ups. This is not a low-cost item, putting the money out to get nothing or any reaction is not ok.
I live in San Diego, shipping from AZ must take no more than two daysOrder has been pushed to the front of the line. We say sorry for the trouble triggered. At the minute we are experiencing a high volume of orders and queries and are doing our best to capture up and get to as many clients as possible.
06/22/2020I purchased a teeth whitening set on May 21, 2020. It is now June 22 and I have actually not received any information about when my order may be shipped. I have actually emailed the business 3 times and have actually not received any reaction. The purchase verification email that I received from Snow specified that orders might be delayed 1-2 weeks due COVID-19, however did not provide an estimated shipping timeframe.
We ask forgiveness for the hassle caused. At the minute we are experiencing a high volume of orders and inquiries and are doing our best to capture up and get to as lots of clients as possible. Order has been pressed to the front of the line to ship out quickly. please describe tracking confirmation email.