They billed my Credit Card Company April 6, 2020 and I received the package April 25, 2020. I began using the set April 26, 2020 per the directions. I have actually utilized other lightening devices in oral offices and over the corner and all of them worked except they were not easy to use so I had an idea of what I ought to anticipate.
I understood something might not be right because all whiteners had actually been able to lighten these stains. I began emailing the support personnel right now Might 8, 2020 and discussed in detail my concerns. Each time I would email customer assistance I would place on email 5th Notification, sixth Notification etc.
NO CLIENT SERVICE so I emailed and text "I would like a refund duration". Today June 25, 2020 I got a call from a SNOW staff member Nicolas who stated this wasn't his job to call customers however believed, he would require time to call and see if he might assist.
There are wired and cordless devices he ask what I had, I stated, "I didn't see an option simply the wired" He stated, the wireless had the blue and red LED lights which trigger the serum, the wired did not provide both that's why my own wasn't working. I request a refund or exchange I was not approved either.
No requirement to make a return. Refund has actually been processed. Please enable 5-7 business days for refund to be processed. A gift and letter are being sent by mail to consumer and will be provided within the next 3-4 organization days. I believed long and hard on what problem to examine BBB's checklist in concerns to how the individual that called me from SNOW BIOLABS attempted to verbal Bully me into tucking my tail and letting the problem go stating "you are the only person we understand about that our item has not worked for them.
He was talking I was listening about I had the wired device and that only had the blue LED so that's probably why is wasn't working for me nevertheless the wired device has the blue and red LED lights that triggers the lightening serum, that's what the Celebrities utilize. I finally got to say my ADVERTISEMENT did not provide the cordless and no mentions how the wired you might plug in your phone and most ADS on Facebook reveals the wired.
I do not understand the cost of the cordless and still do not. That's when he started getting Verbally Abusive AS IF MY WHOLE INTENT WAS TO SCAM HIM! He was so off - I don't think he even believed I was the one that he lied to, I was the one that had been SCAMMED in the first location and I desired my Cash back on Something That has been misrepresented and I did not get what they understood was a faulty device.
00 each and after that totaled the gift bundle for you as $ 20 some dollars. The gifts mean absolutely nothing to me what I ask for is for the Corporation to be knowledgeable about the Bullying and the Verbal AssaultI got for waiting 3 months for my item, and after that almost 5 months for somebody like this person to bully and lie to me that I was the only person that Snow had actually not worked for and was verbally assaulting due to the fact that I request for a refund (which their return policy states you will be guaranteed or cash back in one month!) or exchange my wired gadget to a wireless device, to see if the cordless work like he stated.
The bullying to attempt and make me think it was just my problem, lying on top of thatand being verbally Abusive when I ask for a refund or an exchange (which is specified clearly you can return in 1 month) or 100% ensured or your refund is stated in his Company Policy).
I dare this person to call me from the Company imitating he was going to assist me but rather wastrying to rip-off me again by stating "he didn't think I could get a refund. I want the Corporation of SNOW to be knowledgeable about the techniques utilized in what must have been a basic refund deal went to bullying, lying and spoken abuse.
Thank you for your attention, **** ****** All matters have actually already been resolved. Consumer was fully reimbursed 26 JUNE 2020. Consumer kept system and presents. 06/22/2020I placed an order practically 6 weeks back and still no delivery and no action to 3 follow ups. This is not a cheap product, putting the cash out to get absolutely nothing or any action is not ok.
I reside in San Diego, shipping from AZ should take no greater than 2 daysOrder has actually been pushed to the front of the line. We excuse the hassle triggered. At the moment we are experiencing a high volume of orders and inquiries and are doing our best to catch up and get to as many clients as possible.
06/22/2020I bought a teeth whitening kit on Might 21, 2020. It is now June 22 and I have actually not received any details about when my order might be shipped. I have emailed the business three times and have actually not received any action. The purchase confirmation e-mail that I received from Snow mentioned that orders may be delayed 1-2 weeks due COVID-19, however did not provide an approximated shipping timeframe.
We apologize for the trouble triggered. At the moment we are experiencing a high volume of orders and inquiries and are doing our best to catch up and get to as numerous customers as possible. Order has been pressed to the front of the line to ship out quickly. please refer to tracking verification email.